Store Policies 2016-05-05T19:41:40+00:00

SHIPPING INFORMATION:

  • At this time, we do not offer shipping to Canada, Puerto Rico, US Virgin Islands, or Alaska online. For shipments to these locations, please contact us.

PRICING INFORMATION:

  • All prices on shopgeremia.com are listed in U.S. Dollars. If an item is available online only or both online and in stores, the price shown will be the online price.
  • Pricing, promotions, styles and availability may vary between the store, service department and online.

PRICE MATCHING POLICY:

  • Pricing for products on shopgeremia.com may vary from in store or service department pricing.
  • We do not match the price of in-store/service merchandise with the price offered by shopgeremia.com.

PRICE CORRECTION:

  • As part of our shipping procedures, we verify availability and the price before an item is shipped out.
  • If an item’s correct price is lower than our stated price, we will charge the lower amount and ship you the item.
  • If an item’s correct price is higher than our stated price, if the item is no longer available, or we determine that there were inaccuracies in our product information, we will cancel your order and notify you of such cancellation via email.

 WARRANTY:

  •  Purchases made on shopgeremia.com and not installed by a Geremia Pools Technician do not qualify for Geremia Pools Extended Warranty.
  • These products are subject to the manufacturer’s warranty only and must be deal with the manufacturer directly.

 ORDER ACKNOWLEDGEMENT:

  • Shop Geremia acknowledgement of an order means that your order request has been received; it does not mean that your order has been accepted or shipped, or that the price or availability of an item has been confirmed.
  • We at Shop Geremia makes a conscientious effort to describe and display its products and services accurately on the site. Despite these efforts, a small number of the items on the site may be mispriced, described inaccurately or unavailable.
  • We may experience lags in uploading updates throughout the site and in our advertising on other sites.
  • As a result, we cannot and do not guarantee the accuracy or completeness of the information, including prices, product images, specifications, availability and services.
  • Shop Geremia reserves the right to change or update information and to correct errors, inaccuracies or omissions at any time without prior notice.
  • We apologize for any inconvenience.

SPECIAL DELIVERY CHARGES:

  • Oversized and extremely heavy items are marked on their product information pages as requiring a special delivery charge.
  • The delivery charge varies depending on the size and weight of the item.
  • These charges will be included in the shipping & handling subtotal of your order.

RETURNS:

  • You may return items for an exchange or refund within 30 days of purchase.
  • If we have not been contacted by email within 30 days of your purchase, we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
  • To complete your return, we require a receipt or proof of purchase.
  • Please do not send your purchase back to the manufacturer.
  • If any item is not in its original condition, is damaged or missing parts for reasons not due to our error then a partial return may apply.

REFUNDS (IF APPLICABLE):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received your refund, first double-check your bank account. Then, contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us .

Sale items (if applicable)
If a sale item meets the criteria for a return and refund, only the sale price will be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].  We will ask that you send your item to:

Geremia Pools
7901 14th Avenue
Sacramento, California 95826.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.