Store Policies


SHIPPING POLICIES:


We do ship outside the United States. If you have specific shipping instructions, please include them in your order notes.

 

PRICING INFORMATION:


All prices on ShopGeremia.com are listed in U.S. Dollars. 

 

PRICE MATCHING POLICY:


Pricing for products on ShopGeremia.com may vary Geremia Pools Service pricing. We DO NOT match the price of ANY Geremia Pools Serice Merchandise with the price offered by ShopGeremia.com.

 

PRICE CORRECTION:


As part of our shipping procedures, we verify availability and price before shipping. If an item's correct price is lower than our stated price, we will charge the smaller amount and ship you the item. If it is higher, no longer available, or we determine inaccurate product information, we will cancel your order and issue a full refund. 


COUPON USE:


We allow ONE COUPON per transaction, and offers/coupons CANNOT be combined.

 

WARRANTY:


Products are ONLY subject to the Manufacturer's Warranty, so please contact each manufacturer directly. 


Local customers must have a licensed Geremia Pools Service Technician install a part to quality for the Geremia Extended Warranty.

 

ORDER ACKNOWLEDGEMENT:


A Shop Geremia order acknowledgment means your order request has been received, not that it has been accepted or shipped, or that an item's price or availability has been confirmed.


At Shop Geremia, we make a conscientious effort to describe and display its products and services accurately on the site. Despite these efforts, a small number of the website items may be mispriced, described inaccurately, or unavailable. We may experience lags in uploading updates throughout the site and in our advertising on other websites. As a result, we cannot 100% guarantee the accuracy or completeness of the information, including prices, product images, specifications, availability, and services.


Shop Geremia reserves the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. We apologize for any inconvenience.

 

SPECIAL DELIVERY CHARGES:


Oversized and cumbersome items may require special delivery charges. The delivery charge varies depending on the size and weight of the item. We will include these charges in the shipping & handling subtotal of your order.

 

RETURNS:


You may return items for an exchange or refund within 30 days of purchase. If we have not been contacted by email within 30 days of your purchase, we can't offer you a refund or exchange.


For returns, your item must be unused, in new condition, and in the original packaging. We do not accept returns on intimate or sanitary goods, hazardous materials, or flammable liquids or gases.


To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. If any item is not in its original condition, is damaged or missing parts for reasons not due to our error, then a partial return may apply.


Send your returns to:

ShopGeremia

7901 14th Avenue

Sacramento, California, 95826.


Customers are responsible for paying for shipping costs for returns. Also, shipping costs are not refundable.

 

REFUNDS (IF APPLICABLE):


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will then inform you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.


If you haven't received your refund, first double-check your bank account. Typically refunds take 1-5 business days to process.


If a sale item meets the criteria for a return and refund, We will refund only the sale price. We only replace items if they are defective or damaged. If you need to exchange your product, contact us at orders@ShopGeremia.com.

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